IT Operations – System Engineer

Responsibilities:
The System Engineer is responsible to support the production enterprise services, servers, virtualization platforms, and storage for the entire group. This role requires an experience operation engineer with in-depth enterprise technical expertise in order to operate our production systems, communicate, and collaborate with various IT team, project managers, management and business leaders.

  • Provide sysadmin support for physical and virtual servers, data center, SAN Storage and Backup solutions.
  • Operational support for various enterprise services like DNS servers, Active Directory Trusts, Exchange Server, Symantec EV and Secure Messaging Gateway
  • Have a passion for automation, scripting, and delivering high availability solutions
  • Monitor the system performance and capacity metrics.
  • Provide Level 2 and 3 troubleshooting support, raise and coordinate support cases with vendors/principals if needed.
  • Supporting multiple projects throughout their project lifecycle.
  • Reporting and capacity planning to ensure optimal performance.
  • Explore and propose potential improvement to architecture or process leveraging new technology for better performance, reliability, and cost-effectiveness.
  • Efficient maintenance of operation records for audit and analysis.
  • Ensure compliance to ITIL service management best practices
  • Identify potential risks and issues that may affect production systems.
  • Ensure timely update, maintenance of system documentation including system recovery and DR document
  • Tracking renewal of hardware, SW and professional services and maintenance agreements
  • Working closely with support vendor to support the IT systems and application according to the contractual requirement.
  • Ability to work on occasional weekends for implementation and maintenance as required

Requirements:

  • Bachelor’s degree in Computer Science/MIS or equivalent experience.
  • Minimum 3 years experience in large and complex production systems environment with stringent SLA requirements.
  • Relevant Certifications in Microsoft (MCSA, MCSE), VMWare vSphere Certification, ITIL and PMP certification are an added advantage
  • In-depth Experience in PowerShell will be an added advantage
  • Experienced in leading IT service support team
  • Demonstrate advance technical skills in supporting and troubleshooting enterprise systems in operation, aware of current and emerging technologies
  • Hands on technical and troubleshooting skills across multiple technology discipline – Windows Server 2008/2012/2016, Windows Failover Clustering, x86 Linux platform, VMWare vSphere, Microsoft Hyper-V, Active Directory, AD Forest and External trusts, Exchange Server, SAN storage, Backup, High Availability System and DR readiness, Nagios monitoring tool
  • Excellent verbal and written communication, and technical documentation, reporting skill, ability to communicate to non-technical stake holders.
  • Good appreciation of ITIL Best Practices and compliance to audit requirements
  • Ability to manage and prioritize own workload - good planning, organizational, and time management skills.
  • Aptitude and interest to quickly learn new technologies

If you are looking for an environment of growth and opportunities, please email a cover letter with your resume, stating the position applied, present and expected salaries to the HR Department at recruitment@phillip.com.sg

We regret that only shortlisted candidates will be notified.

Brought to you by Phillip Securities Pte Ltd (A member of PhillipCapital)