IT Support Executive (Frontline)

Job Description
We are looking for an innovative and forward-thinking team player to join the IT Operations Team! The IT Support Executive will provide end user desktops support and administration of the system.

Responsibilities:

• Install, upgrade, support and troubleshoot Windows 7/8.1/10, MS Office, and other common software (SW)
• Install, upgrade, support and troubleshoot for printers, projectors and any other authorised peripheral equipment
• Dealing with hardware(HW) and SW support queries and issues reported by end users
• Engage with vendors wherever required to resolve issues related to HW/SW
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Responsible for administration of IP telephony systems
• Responsible for administration of VPN users
• Work with other operation teams to resolve issues
• Travel between different sites in Singapore when necessary
• Perform other tasks as designated by the management

Requirements:

• Minimum Diploma in IT/ Computer Science or equivalent
• Strong communication and tech support skills
• At least 1 – 2 years of experience in IT Support or Information Systems
• Bilingual in English and Mandarin in order to handle technical queries and request from Mandarin speaking counterparts.
• Hands-on experience on Win7/8.1/10, Active Directory and Exchange
• Entry-level network troubleshooting skills and understanding of networking.
• Basic documentation skills are required