Serving You Since 1975

Operations Manager – Digital Payment Tokens

Job Description:

We are seeking an experienced and detail-oriented Operations Manager to join our new DPT unit. In this role, you will be responsible for overseeing the day-to-day operations, ensuring compliance, optimizing workflows, and driving efficiency in all aspects of our brokerage activities. You will work closely with cross-functional teams, including customer support, compliance, tech and finance, to streamline processes and enhance overall performance.

 

Key Responsibilities:

1. Operations Management:

  • Oversee and manage daily operations, including KYC onboarding of customers, settlements, and customer transactions.
  • Monitor systems to ensure smooth execution of transactions and manage any technical or operational issues that arise.
  • Coordinate with IT and development teams to optimize the technology platforms.

2. Compliance and Risk Management:

  • Implement and monitor compliance policies and procedures in line with industry regulations.
  • Work with the legal and compliance teams to ensure adherence to AML/KYC requirements.
  • Conduct regular risk assessments and implement strategies to mitigate operational risks.

3. Process Optimization:

  • Analyze existing operational processes and identify areas for improvement.
  • Develop and implement standardized operating procedures to enhance efficiency.
  • Collaborate with other departments to streamline workflows and ensure seamless operations.

4. Customer Support and Issue Resolution:

  • Manage the ops team to liaise with customer support teams to resolve customer inquiries and issues in a timely manner.
  • Assist in escalated customer concerns, providing solutions, and implementing corrective actions.

5. Reporting and Analysis:

  • Prepare regular operational reports for senior management, highlighting key performance indicators, risk areas, and recommendations.
  • Track key metrics related to trading activities, system performance, and customer satisfaction.

6. Team Leadership:

  • Lead and mentor the operations team, providing guidance and support to drive high performance.
  • Foster a collaborative and results-driven work environment.

 

Requirements:

  • Bachelor’s degree from an accredited university. Degree in Finance, Business Administration, Economics, or a related field is a plus.
  • Minimum of 5 years of experience in operations management within the financial services industry, preferably in a crypto brokerage or related fintech environment.
  • Strong understanding of crypto trading, blockchain technology, and back-office operations. Familiarity with regulatory requirements, including AML/KYC processes.
  • Excellent analytical and problem-solving skills.
  • Strong organizational and project management abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong communication and interpersonal skills for effective cross-department collaboration.

 

Preferred Qualifications:

  • Experience working with financial platforms and exchanges, especially with DPT operations.
  • Knowledge of international financial regulations related to cryptocurrencies.
  • Strong network within the crypto industry.

Brought to you by Phillip Securities Pte Ltd (A member of PhillipCapital)

If you are looking for an environment of growth and opportunities, please write in with a detailed resume stating the position applied and expected salaries to the HR department via recruitment@phillip.com.sg.

We regret that only shortlisted candidates will be notified.