Job Description: This position reports to Head, Quality Service. We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company. You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various

Phillip Investor Centre is a one-stop financial hub. We offer holistic financial solutions, which includes global stocks trading as well as wealth management advisory service. We are strategically located in neighbourhoods around Singapore to provide convenience to clients. We are looking for positive, results-oriented, and adaptable individuals to join our Phillip Family. Our Opportunity: Phillip Investor Centre is the branch network of Phillip Capital Group and is primarily responsible for helping individuals and families with their financial investment needs, be it wealth accumulation or protection. Phillip Investor Centre has the solution for everyone. Building strong, personal relationships with our clients

Job Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer service experience. Develop effective strategies to improve both new and existing campaigns. Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns. Assist in delivering reports for campaign performance evaluation and reporting. Requirements Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are