Executive, Customer Experience

Responsibilities: Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer service experience. Develop effective strategies to improve both new and existing campaigns. Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns. Assist in delivering reports for campaign performance evaluation and reporting. Requirements: Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome

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Executive, Application Support

Responsibilities: This is mainly an external customer facing role which requires a combination of functional and technical skills to manage enquiries on trading applications. You will also liaise with vendors and internal departments to ensure customer requests are addressed in an effective and timely manner, whilst keeping clients abreast on the status of their requests. Effective communication skills with an agile mindset is essential to perform efficiently in this role. You are expected to manage trading applications and related business processes to deliver excellent support for clients. On the job training will be provided. Requirements: Diploma in any discipline Basic

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