Call Activation Executive

This position reports to Call Activation Manager. The executive will be tasked with client servicing, engagement and telemarketing activities through calls and emails. The executive should be comfortable in communicating with clients and working in fast paced working environment. Through the training, the executive will also learn more about the suite of financial products and services that we offer and currently in the markets. Specifically be trained on our POEMs Platform, our state of the ART Fintech solution. The executive will be engaging newly app users on our latest POEMS 3 Mobile app. The Executive will offer assistance on how

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Customer Experience Executive

Job Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer service experience. Develop effective strategies to improve both new and existing campaigns. Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns. Assist in delivering reports for campaign performance evaluation and reporting. Requirements Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are

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