Serving You Since 1975

Talk to Phillip

Operating Hours for all Hotline Numbers

8:45a.m – 12:00a.m (Mon – Fri) except where indicated
Closed on Saturdays, Sundays and Public Holidays

Start a conversation with us, if you are looking for

Message Us

General Enquires

We value your feedback as we strive to be your partner in finance. If you have any suggestions on how we can improve on our products and services to meet your financial needs. You may submit an online enquiry to us

Phone: 6531 1555

Email: talktophillip@phillip.com.sg

Personal Data Protection

For any feedback, withdrawal of consent, access and correction of your Personal Data, please contact us respectively

Personal Data Protection Officer at
customercare@phillip.com.sg

Feedback

Your feedback is important to us. You can lodge your feedback with us via the online contact form below, email us at customercare@phillip.com.sg, call us at 6531 1555 or write to us at: “Customer Care, 250 North Bridge Road, #06-00, Raffles City Tower, Singapore 179101”

On the receipt of your feedback, we will acknowledge your case with a case reference number within 2 business days followed by a thorough investigation. A resolution shall be communicated to you within 14 business days after the acknowledgement date. Upon 14 business days from the acknowledgement date, if more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update accordingly.

Our investigation includes, where applicable, retrieval of all correspondences, files, documents and call records related to your case. Where required, relevant parties may be interviewed. Available evidence will be measured against applicable regulatory requirements and/or internal policies and guidelines.

You may want to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) if you feel that your concerns have not been addressed.